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Sid Dickens Silver ZODIACS - Buy two and receive a third with our compliments! Sid Dickens Silver ZODIACS - Buy two and receive a third with our compliments!

Refund Policy

ONLINE RETURNS POLICY AND MONEY BACK GUARANTEE

In most cases you can return products you have bought online.

The Consumer Guarantees Act and Fair Trading Act provide the basis for YoggieBear’s returns policy and as a business we go above and beyond the expectation of these two statutory laws. YoggieBear has a 60 day change of mind Money Back Guarantee with proof of purchase. For a product to be returned under our Money Back Guarantee policy, that product must be in a resalable condition unless faulty or otherwise defective. It's this policy that provides you peace of mind while shopping at YoggieBear. Some restrictions and exceptions apply.

Restrictions and exceptions resulting from New Zealand Copyright laws and health and safety issues mean a refund or exchange is only available for the following products if that product is defective:

  • Consumables (perishable products – Health and Beauty, e.g.: cosmetics, pharmacy products, vitamins)
  • Special or Wholesale orders.

NOTE: These products are still guaranteed under the Consumer Guarantees Act.

Consumer Guarantees Act 1993

The Consumer Guarantees Act sets out minimum standards for goods sold by YoggieBear Limited. In the event that goods sold are deficient or faulty, the retailer has the obligation to repair, replace or refund. Refer to Consumer Guarantees Act for more information.

Fair Trading Act 1986

The Fair Trading Act is designed to protect the customer from being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products and the sales techniques used. The Commerce Commission enforces the Fair Trading Act 1986.

Exchange

We can offer to exchange products for another one (i.e. a different size or colour etc) or another product of the same value. Proof of purchase is required to obtain an exchange, although we may waive this requirement if we believe we have sold the product. Please note, as mentioned above, products returned or exchanged must be in a resalable condition with packaging intact and all labels etc returned with the item. Exchanges are not available on products listed under the Restrictions and Exceptions list above, except where the product is deemed faulty.

Money Back Guarantee

Our Money Back Guarantee is a key aspect of our business. If you change your mind about a purchase and have proof that you purchased the goods from our stores within the last 60 days you may obtain a refund. A refund will be made in the same tender as the original purchase. Please note that product returned must be in resalable condition unless faulty or otherwise deficient.

The Money Back Guarantee does not apply to products:

  • Consumables (perishable products – Health and Beauty, e.g.: cosmetics, pharmacy products, vitamins)
  • Special or Wholesale orders.

Where a product is faulty or damaged due to a manufacturing fault we will either: (i) replace the product; or (ii) assess and repair the product under the manufacturer’s warranty; (iii) give you a full refund.

For a faster result and within 60 days, You can courier the item/s back to us, please note that this is at our cost. If you wish to proceed with this option please contact us and we will provide the information required to send it back to us.

3. Branded Imports

These products are covered by our Money Back Guarantee or relevant product warranties.

4. Credit Note

The issuing of credit notes provides an alternative to a refund or exchange. These credit notes can be used to purchase anything from YoggieBear Limited. Credit notes cannot be exchanged for cash and will not be generated for amounts less than $5.00.

5. Application for Refund

An application for a refund will be required where the original purchase was made through a WINZ Purchase Authority, or for products that require a further inspection prior to a refund being granted.

6. Repairs

If the returned product is still under warranty, the repair will be at our expense. There may be an assessment fee on electrical items which include Mobile Phones, iPods and Gaming System Hardware. This assessment fee will be returned to you if the product has a manufacturing fault and is repaired under the manufacturer’s warranty. If the product is out of warranty, then we can still have the product repaired, however the cost of the repair will be charged to the customer unless the product is found to have a manufacturers fault.

How to Return a Product

Products can be returned to us. You will need your Order Confirmation Email available as this is needed as proof of purchase. Refunds will be credited against your original method of payment, e.g. to the credit card you used to make the purchase. Make sure you have your order details handy. Contact Us for shipping details.

Refunds

We apologise if you have received a product that is faulty, or if you have received the wrong product. You are welcome to an exchange or refund. Please contact us on +64 27 517 4314 Monday – Friday 8.30am – 6pm to arrange this. Make sure you have your order details handy.

Wrong Product Delivered

If you have ordered something online and received the wrong product, we apologise and you are welcome to an exchange or refund. Please contact us on +64 27 517 4314 Monday – Friday 8.30am – 6pm to arrange this. Make sure you have your order details handy.

Faulty Products

Under the Consumer Guarantees Act you may be entitled to have your product repaired, replaced or refunded.

If the faulty product is still under warranty we may assess and repair the product at our expense. There may be an assessment fee on electrical items which include Mobile Phones, iPods and Gaming System Hardware. This assessment fee will be returned to you if the product has a manufacturing fault and is repaired under the manufacturer’s warranty. If the product is out of warranty, then we can still have the product repaired, however the cost of the repair will be charged to the customer unless the product is found to have a manufacturers fault.

Simply contact us on 0800 422 274 Monday – Friday 8.30am – 6pm to enquire about returning the product for assessment. Alternatively, you can return the product to your nearest The Warehouse store with your proof of purchase.

Damaged Product

If you suspect your product has been damaged during delivery please do not throw away the parcel or cover in which the product came as Courier Post will need to inspect it. Please contact us on 027 517 4314 Monday – Friday 8.30am – 6pm and we will organise the return of the product and packaging for inspection and will endeavour to send you a replacement as soon as possible.

Backorders

If a product is temporarily out of stock it will be placed on backorder and you will be notified, if an item on backorder cannot be sourced within 5 working days we will refund you for that item.

Clearance Items

Occasionally our stock level information is incorrect; we work to ensure this doesn't happen but if a Clearance item is out of stock you will be notified and refunded.